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Enterprise Application Experience

Enterprise Resource Planning (ERP)

The ERP market is both maturing and evolving. What started out as primarily a financial reporting application has broadened to incorporate virtually every aspect of an enterprise's operations - sales, manufacturing, procurement, supply chain and human resource management.

Today's ERP vendors are dealing with the following dynamics:

  • Product footprint expansion (breadth of offering)
  • Verticalization of offerings (depth of offering)
  • Enhanced analytics and reporting
  • Reducing TCO

Get out of the Trade-Off Doom Loop

With all these forces at work, the R&D organization is often forced to make tradeoffs between the different options. But you don't have to choose to satisfy one customer need while neglecting another any longer. Symphony Services has the software product engineering skills and expertise in developing ERP, CRM, SCM and related applications to help you address these issues while improving time to market, increasing quality and reducing your R&D costs.

Platform Modernization

Additionally, some companies are trying to restart their growth through a platform modernization strategy - from older systems and technologies (e.g. AS/400, Mainframes built with RPG or COBOL) onto modern platforms such as Java or .NET built on a SOA architecture using web services and Web 2.0 technologies such as AJAX. Symphony Services can provide the architectural consulting and software engineering services to help companies make the switch efficiently.

Customer Relationship Management (CRM)

A key to a successful partnership is to find a Provider who has significant experience in your market.  Symphony Services has hundreds resources totaling almost a thousand man years of experience in the CRM market.  We have extensive experience across the entire product development lifecycle including development, QA, professional services and support for both traditional licensed products as well as On-demand versions.  Symphony can leverage this experience to help other CRM ISVs develop better products.

Symphony’s CRM experience is both broad and deep.  We have worked on the following CRM applications and vertical solutions:

Applications Vertical Solutions
  • Marketing Automation
  • Sales Force Automation
  • Customer Order Management
  • Call Center & Service
  • Business Analytics
  • Partner Relationship Management
  • Automotive
  • Communication
  • Consumer Packaged Goods
  • Energy
  • Finance
  • High-Tech
  • Hospitality
  • Travel
  • Transportation

Client Examples

#2 ERP/CRM company
  • Developed advanced predictive analytic algorithms
  • Reduced QA cycle time by 40%
  • Verticalization of software for Automotive, Manufacturing & Hospitality domains
$600M ERP company focusing on manufacturing and healthcare verticals
  • More than 200 professionals doing end-to-end product engineering
  • Designed new QA automation framework and have tripled the number of test cases increasing product quality
  • Developed Smart Client interface on .NET
Leading retail ERP Software Company
  • Complete ownership of analytics development and technical documentation
  • 75% of QA team; designed QA automation framework