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Service Line Leadership

Business Unit Leadership

  • Alok SinhaSenior Vice President, Professional Services & Support and Engineering Design Services
  • Kishor WikheSenior Vice President, Enterprise Technology
  • Madhusudan Reddy NSenior Vice President, Enterprise Application
  • Mohan HebbarVice President, Embedded Systems & Software

Sales Leadership

  • Amir RazaSenior Vice President, Sales - US West Coast
  • David CarpiniSenior Vice President, Sales – US East Coast and Europe

Alan Harlan — President, Product Line Management

Alan brings more than 20 years of experience with software and outsourcing companies and has served in executive technology, sales, and accounting roles. As the leader of the Product Line Management group, Alan and his team assume full responsibility for entire product lines or business units—globalizing product engineering and taking on all market facing operations—to help clients optimize profitability and sustainability.

He has a track record of running high performing sales and delivery operations and turning around under-performing business units. Under his leadership the Product Line Management group transformed Spend Management Solutions, a telecommunications expense management software provider, into a profitable and sustainable software-as-a-service (SaaS) organization by globalizing the full product engineering lifecycle and reforming onshore sales and service resources to efficiently serve North American and European customers. Alan also serves as President of Symphony Spend Management Solutions which is a unit within the Product Line Management group.

Prior to joining Symphony Services, Alan was EVP for Sierra Design Group, Inc., a gaming software development and services firm, VP of Sales for Sourcecorp, Inc., a data services company with significant global outsourcing relationships, and EVP of Affiliated Computer Services, Inc., a global technology and business process firm.

Alan holds a Bachelor of Arts degree with a concentration in Accounting from Louisiana State University.

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Alok Sinha — Senior Vice President, Professional Services & Support and Engineering Design Services

Alok is responsible for service delivery in Symphony’s Professional services, Technical support and heads the Engineering Design services business unit. He brings more than 24 years experience to his leadership role.

Prior to Symphony, Alok was with Scandent Solutions, an IT services company based in Bangalore, where he served as Senior Vice President, Enterprise Solutions and Executive Vice President, India and Middle East operations. Alok had P&L; responsibility for Scandent’s global enterprise solutions business which he grew as a result of establishing a professional services and support organization and refreshing their go-to-market strategy.

Previously, Alok was Vice President, Integrated Business Solutions, at Reliance Infocom, where he was responsible for integrating the enterprise with backend business systems. He also worked for the Tata Group in a variety of roles including Strategic Information Officer and Executive Officer to the Executive Director of Tata Motors.

He holds a Bachelor’s degree in Electrical Engineering from Punjab Engineering College in Chandigarh and an MBA from XLRI in Jamshedpur, India.

Neil E. Fox — Vice President, Strategic Consulting

Neil brings more than 20 years of executive leadership and hands on technical experience to Symphony. Neil is responsible and has led engineering and business process optimization for a wide variety of global organizations since joining Symphony in 2006. Neil is considered an industry expert in measuring and improving software development productivity, global Agile development methodologies, technology investment analysis and modern application architectures.

Prior to joining Symphony, Neil won industry recognition for his roles as Global IT Director at Red Hat, software development lead for Lawson HR products, CIO at Management Recruiters International and technology lead at TRW Inc.

Satheesh Kumar — Vice President, Projects

Satheesh has more than 17 years of experience in product development, enterprise solution design and technology leadership. In his earlier roles, he has successfully built and managed large, globally distributed engineering operations and helped bring many products from early concept stage to market. Prior to Symphony, Satheesh was the Founder and CTO of Accordia, Inc. (Acquired by Bristlecone, Inc.). Earlier in his career, he was a Senior Architect at i2 Technologies and IBM, India. He started his career as a scientist.

He has a Master degree in Computer Software from Cochin University of Science and Technology.

Srivibhavan Balaram — Senior Vice President, Technology Development

Vibhav is responsible for leadership, growth and development of the Technology Development Service Line (TDSL) at Symphony Services. His areas of focus include Business Intelligence and Data Analytics, Virtualization Technologies, Network and Systems Management, Networking Protocol stocks, Operating systems and Mass Storage Device drivers. He has specialized in building software in these domains and provided leadership in use of tools to improve ROI, driving innovation and customer driven quality.

Bringing more than 26 years of experience in the technology industry, Vibhav envisages special interest in building technology products end-to-end in India and thereby impacting the direction of technology in emerging markets. With a combined passion for people and technology, Vibhav has demonstrated proficiency in leading initiatives from the ground up and has a proven track record of engineering execution.

Prior to joining Symphony, Vibhav founded and headed Business Objects Engineering in India and played the leadership role in the integration with SAP. Earlier, he worked in key positions at Novell (founding core team in India), HP (product rationalization following the HP-Compaq merger), Hughes and TCS. Vibhav holds a Bachelor of Engineering degree in Electronics and Communication from the University of Mysore, India. He has also spent time at IIT Delhi doing research in formal methods for proving the correctness of software programs.

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Sunil Gupta — Vice President, Product Quality

Sunil is responsible for leading the company’s product verification and validation services, which includes QA processes assessment and Product Quality Assessment to help companies achieve global market leadership. Drawing from his 23 years of product and system engineering experience, Sunil works closely with clients to transform their QA operations from ‘defect detection’ to ‘defect prevention’ thus leading to reduction in time-to-market and enhancement of product quality to achieve market leadership. Sunil also owns general business and delivery oversight of the Product Quality Service Line at Symphony.

Prior to Symphony, Sunil had worked with C-DOT and Aricent in different capacities. He was Head of Engineering at Aricent (erstwhile Hughes Software Systems) for their MobilSat and Mobile Terminal business units where he delivered large, fixed price projects. He also headed QA practice at Aricent which he started from scratch and built into a formidable testing business. He has significant experience in successfully integrating companies from the engineering and cultural perspective.

Sunil is a trained ISO and CMMi Level 5 Assessor and had led Software Engineering Process Group (SEPG) for many years in previous organizations.

Sunil holds a B-Tech degree in Computer Science from REC Trichy, Madras University.

Tal G. Ball — Senior Vice President, Analytic Services

Tal is Senior Vice President, Analytic Services, a new set of offerings from Symphony Services that helps clients achieve superior results from operational processes by enabling fact based decisions and by leveraging the right combination of experience, bandwidth and technology to plan, build, deliver and manage analytic capabilities and insights. Clients are often able to create new revenue from existing information.

Previously, Tal was CEO of Symphony Metreo, which was merged with Symphony Services to enable the Analytic Services offerings. Tal led the strategy and operations of Symphony Metreo leveraging his operational experience from over 20 years in the technology field driving growth across entrepreneurial startups and larger organizations. Prior to joining Symphony Metreo, Tal served as senior vice president, products and technology and CTO at Agile Software, where he led teams in product strategy and product management and helped to align the company’s PLM solutions with their customer's business objectives. Prior to joining Agile, he held leadership positions in engineering, products and operations at various internet and software companies, including Aspect Development (acquired by i2 in 2000) where he helped Dr. Wadhwani and the team grow the highly valued and successful Supplier Relationship Management company. Tal has also held technology and leadership roles at Cadence, Alcatel and GE. He attended North Carolina State University where he earned a B.S. in Electrical Engineering.

Vijaya Shanker — Vice President, IT and Managed Services

Vijaya has more than 19 years of IT industry experience that includes managing large enterprise IT operations as well as global delivery for Fortune 100 companies. He is presently the Vice President - Managed Services at Symphony Services and owns the business & delivery of the Managed Services service line. The Managed Services organization is directly responsible for providing Remote Infrastructure Services to global customers on the engineering and production IT environments. He also heads the IT organization for India and China operations.

Prior to Symphony, Vijaya was the Practice Head at Hewlett-Packard GlobalSoft. His responsibilities included managing the complete IT infrastructure of HP GlobalSoft Ltd (about 15000 employees) which included Production Engineering, Contact Center Network, Datacenter Management, Enterprise Networks, Server and Storage Management and Service desk. He also headed a large team of technical professionals to provide 24x7 Remote IT Management for HP Managed Service global customers. Vijaya has also previously served as Associate VP (Network Services and Operations) for Global Telesystems. He has a BE (Electronics) from Bangalore Institute of Technology.

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Kishor Wikhe — Senior Vice President, Enterprise Technology

Kishor brings more than 16 years of experience in business strategy, product development, delivery, and operations in the technology services industry to Symphony Services. Building upon his strong track record of scaling delivery operations and managing large-scale engagements for both global and domestic clients, Kishor is responsible for managing delivery operations at our Pune technology centre. Kishor will also be responsible for the growth of our Enterprise Technology business unit.

Prior to joining Symphony, Kishor was Executive Vice President in Capgemini India Pvt Ltd (formerly Kanbay). Kishor managed development and implementation of VisionPlus, the leading global credit card processing software product and the creation of its toolkit. He also established Kanbay’s regional portfolio for India/Middle East/South Africa. Before Kanbay, Kishor led P&L; responsibility and managed growth for one of TCS’s best-performing US territories.

Kishor has a Master in Engineering degree in Electronics and Control Systems from BITS - Pilani, India, where he finished top of his class.

Madhusudan Reddy N — Senior Vice President, Enterprise Application

Madhu brings more that 20 years of experience in technology services and is responsible for growth of the Enterprise Application business unit for Symphony Services. He is also responsible for managing delivery operations at the Bangalore center.

In his earlier roles, Madhu has managed technology services as well as product teams and has extensive experience in setup, establishment and growth of new operations.

Prior to Symphony, Madhu was Managing Director of Evolving Systems Inc. and led the establishment of their India Operations. Earlier in his career, as Assistant Vice President and General Manager, Hughes Software Systems, he established Hughes Bangalore operations and built it to more than 300 strong organization. Madhu has also spent significant years in leading product teams at Tata Consultancy Services, GE Capital and PSI Data Systems.

Madhu holds a Bachelor’s Degree in Electronics & Communications from Bangalore University.

Mohan hebbar — Vice President, Embedded Systems & Software

Mohan is responsible for service delivery for embedded clients with telecom, system management and media applications. He brings more than 18 years of rich systems experience in telecom switching, transmission and applications and product engineering expertise applying emerging technologies in the telecom convergence domain.

Before joining Symphony, Mohan was Managing Director of Cradle Technologies in India, a U.S. start-up developing multi-core DSP chipsets with parallel programming as a development paradigm. Prior to Cradle Technologies, Mohan headed engineering operations for OpenClovis in India, with a focus on carrier-grade middleware for telecommunication infrastructure equipment. While at OpenClovis, Mohan built and led a highly specialized engineering team that created products from conception to release. He also held positions with Texas Instruments (TI) managing the DSL modem development group and overseeing multimedia codecs delivery for TI business units worldwide. Earlier, Mohan had a long stint at Hughes Software Systems (currently, Aricent Communications) where he was responsible for the DSP group with a focus on satellite communication, wireless communication and VOIP. Mohan began his career in the hardware industry building medium-sized digital switches and winning approval from the Department of Telecommunication in India.

Mohan holds a Master’s degree in Communication Systems from IIT- Roorkee, UP, India.

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Amir Raza — Senior Vice President, Sales - US West Coast

Amir is a proven, results oriented sales leader who brings more than 17 years experience in sales, marketing, strategy and general management, with particular expertise in complex outsourcing engagements using a global delivery model. Since joining Symphony in 2002, Amir has held various sales leadership positions and currently heads the sales organization responsible for the Western, Mid Western, and South Eastern United States. He has a track record of nurturing high performance sales teams and consistently garnering market adoption for new services and innovative engagement models.

Prior to Symphony, Amir was with Mascon Global (MGL), an IP-led technology solutions company, where he was Partner in charge of their eBusiness and Application Management Outsourcing practices. Previously, under his leadership as General Manager, Mascon's ERP division achieved dominant market position in select manufacturing sub-verticals. As one of the initial employees at MGL Americas, he was instrumental in driving accelerated revenue growth - $10M to $200+M in 6 years - resulting in the company's IPO.

Amir has a Bachelor's in Chemical Engineering and a MBA in Marketing from the University of Maryland, College Park.

David Carpini — Senior Vice President, Sales – US East Coast and Europe

David is responsible for leadership, growth and development of sales in the US East Coast and European region for Symphony Services. He brings more than 25 years of experience in the technology industry, with specific expertise helping companies leverage global delivery models and offshore best practices. Before taking on this assignment, David led the establishment of Symphony’s European operations, driving business development and client relationships in Europe and Asia Pacific. Earlier, David had an executive sales leadership role in the U.S.

Prior to joining Symphony he was Vice President of Sales for Covansys, a global consulting and technology services company. He joined Covansys from ITWorx, Egypt’s largest software development company. He has also held sales, marketing and engineering roles at Scient and French Fragrances International. David spent much of his career with IBM working with software development teams in Europe, the Middle East and Africa. He held multiple sales and marketing roles, including managing worldwide teams servicing one of IBM’s largest global accounts working out of offices in London.

David holds a B.S. degree in Mathematics with a minor in Computer Science from Fairfield University.


Vital Stats

  • Founded in 2002
  • Ranked #1 OPD Vendor in 2009 by Global Services magazine and named to Global Services 100 list for fourth consecutive year
  • Recognized as #1 Software Engineering Services Provider and Top 50 Best Managed Companies by ‘Black Book of Outsourcing’
  • 150+ clients
  • 39% growth year-over-year
Delivery Record
  • More than 1000 product releases delivered in both 2007 and 2008
  • Symphony productivity equivalent to "most effective" client centers–onshore or offshore
Talent and Operations
  • 3000+ professionals
  • CMMi Level 4 process maturity rating
  • 6 Sigma process proficiency
  • Certified Agile personnel
Worldwide Infrastructure
  • US Headquarters (Palo Alto, CA)
  • State-of-the-art physical and information technology security systems and an advanced communications infrastructure
    • ISO 27001 for information securit
    • ISO 20000 ITIL certified
    • SAS70 hosting facilities
  • Delivery centers in India (Bangalore, Mumbai, Pune), China (Beijing) and the U.S. (Westford, MA)