Manager Operations
Bangalore, India

Job Description:

  • To deliver the team KPIs, directly impacting the overall Product SLA through strong resource and people management, providing maximum benefit to the business.
  • Focus of the role is on planning, coaching, prioritization and allocation of work, maximizing the customer resolution, customer delight, escalation management etc
  • Willing to work late-night shifts.
  • Handle staffing, quality issues, training.
Required Skills:
  • Experience in direct relations with multinational companies.
  • Support and/or Call center management experience of around 5 – 7 years which includes working with International customers.
  • Experience of managing a support center for products(ERP is added advantage)
  • Ability to handle and resolve escalated customer issues.
  • Should be able to work effectively in a team environment with minimum supervision
  • Should be fluent in English. Other European Language Skills an advantage.
  • Good logical reasoning and problem solving skills.
  • Should possess strong decision-making and task follow-through skills
  • Excellent verbal and written communication skills
  • Computer and technology knowledge.
  • Knowledge of Support and/or call center processes.
  • Good team building and motivational skills.
  • Good interpersonal skills.
Education:
  • Bachelors degree from reputed institutions/universities
Experience:
  • 8-10 years of relevant experience

Please submit your CV/Resume indicating reference code: 834

Monday, January 16, 2006