Software as a Service
There can be no question that Software as a Service (SaaS) is changing the landscape of the software industry. And it’s no longer just hype – beyond pure-play upstarts like Salesforce.com and Concur, the Big 3 (Microsoft, Oracle & SAP) are getting into the game.
So if you’re contemplating making the move to SaaS do you know what you should be thinking about in terms of business models and technology? Do you know how to get to SaaS? Moving to a SaaS model requires changes in almost every aspect of your business: pricing, delivery, sales structure and channels, support and a new requirement for infrastructure and development of appropriate SLAs. There are a series of technical and architectural challenges to address as well in making the transition to ensure the solution provides the performance, scalability, reliability and recoverability benchmarks to meet customer requirements.
Symphony SaaS Transition Services help companies make a smooth transition to a SaaS platform through a combination of consulting, development and operational services.
Consulting
The first step in the transition is to understand where you’re coming from and where you want to go. Symphony’s team of business and technology consultants will meet with your team to understand your current business and product line as well as your objectives for your SaaS offering.
Symphony will take you through a detailed assessment process resulting in a comprehensive SaaS Transition roadmap that maximizes the performance of the system, minimizes total cost of operation and time to market. Output of the recommendations include:
- Application architecture
- Codebase analysis and recommendations
- Multi-instance/tenant analysis
- Data and Security assessment
- Performance analysis
- Scalability analysis
- Service Level Agreement recommendations
Development
As the leader in product engineering services, Symphony can help you execute on your SaaS plans improving time to market and product quality. We create dedicated teams for our clients and provide services across the product development lifecycle including:
- Software engineering
- User experience design and development
- Quality engineering
- Performance. Scalability and Reliability testing
- Localization and Globalization
- Sustaining engineering
- Technical Documentation
We also employ Symphony’s Global Agile™ methodology to rapidly respond to changing market requirements and bring new services and features to market quickly.
Operations
The most significant change for many ISVs making the shift to a SaaS model are operational related. Customer support is altered significantly in a SaaS model. In addition to providing enhanced support, ISVs are now responsibility for the maintenance of the application and their customer’s data.
Symphony’s SaaS Support services include:
- Level 1 & 2 support
- Remote Infrastructure Management services take over the operational responsibility for the application using an ITIL-compliant infrastructure
Symphony’s white labeled Professional Services can help speed client implementation using a "factory approach" to:
- Customization
- Workflow migration
- Data migration
In addition, Symphony has relationships with leading SaaS hosting companies and core technology providers to deliver a comprehensive solution.
Symphony Services Partners
Symphony is a founding member of the Oracle SaaS Platform Alliance helping ISVs adopt a SaaS delivery model.
OpSource
Symphony partners with OpSource for operational infrastructure and application services that enable companies to offer web applications on-demand and software as a service.”
Resources
Symphony offers consulting, development and operational services to help you clients make the transition to SaaS platform.