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Eliminate Your Product Defect Backlog and Free Up Resources and Budgets

With increasing software complexity and pressure to speed time to market, software defects are a growing problem for the industry. According to research by the National Institute of Standards & Technology and the Capers Jones’ 2008 Software Quality Survey high severity defects are making their way into your customers’ products. Worse yet the time and energy that you have to spend on fixing the bugs are detracting from your ability to bring the features and functionality that your customers are looking for. Worse yet, the backlogs are growing. The statistics speak for themselves:

View Graph

  • New defect introduction rates exceed defect removal rates, especially as complexity rises1
  • 1 in 5 defects require emergency fixes1
  • 80% of development budgets go to defect detection and removal2
    • 30% of developer time is spent on testing and bug repairs instead of new feature development
    • Developers < 50% efficient in finding their own bugs1
    • Results in delays in enhancements and new releases
  • Without proper quality assurance practices in place, defect removal efficiency drops from 99% to as low as 45%1
  • Unresolved defects impact application performance and customer satisfaction

1 Capers Jones’ 2008 Software Quality Survey
2 National Institute of Standards & Technology


Symphony Services, leveraging it’s proprietary SymphonyDRS (Defect Removal System), raises defect removal practices to best-in-class and cost effectively eliminates defect backlogs without diverting development resources from their primary task.

Guaranteed Results

At Symphony Services, we’re focused on delivering results that are aligned with helping achieve your business objectives, not simply providing resources. That mindset is what we mean when we say that we’re "Engineering Outcome Certainty". And when it comes to aggressively reducing your defect backlog, you can have the confidence that we will deliver results.

Operational Business
  • Backlog reduced by 40%
  • Average resolution time reduced by 50%
  • Defect prevention programs reduce defect injection rates by 20%
  • Enhancements, new development no longer hindered by lack of capacity
 
  • Cost Certainty: Fixed cost defect removal based on complexity
  • Improve CSAT to 7.5 or higher
  • Reduce Maintenance renewal attrition <10%
  • Increase predisposition to upgrades
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Press Release

New Symphony Services Solution Helps Organizations Remediate Chronic Software Product Defects Backlog and Increase Revenue

As the industry struggles to reduce chronic software product defect backlogs, Symphony Service Corp. today announced Product Defect Remediation™, a new solution designed to help software product companies reduce troublesome ‘bug’ backlog build-up. Partnering with Symphony Services, product engineers and client teams can quickly reduce defect backlogs that are impacting customer satisfaction, and in some cases, measurably delaying launch of client’s revenue-generating products to market.



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