Integrated IT Operations Management Services

IT Infrastructure & applications are not standalone elements of your IT operations, they represented interrelated elements of your business operations.  Symphony manages the entire IT stack closely linking application management and infrastructure support services.

Symphony’s Integrated IT Operations Management suite of services include:

• Network Design and Implementation
• Network Management Services
• Telecom Asset Management
• Server Management Services
• Datacenter Management Services
• Storage Management Services
• Database Management
• Middleware Application Management
• IT Infrastructure Capacity Optimization
• ITIL Certification Readiness

Symphony Advantages

• Manage Mission-Critical network communications infrastructure
• Customized SLA driven
• Plan and optimize infrastructure capacity
• Reduce investments on businesses resources
• Improve uptime for data and VoIP network
• ITIL compliant tools to manage your Network

Symphony Credentials

• ISO 27001(ISMS) certified Centralized Network Operations Center
• ISO 20000 Certified Service Delivery
• Experienced and Certified resources– CCIE, CCNP
• Support across WAN, LAN, and WLAN platforms
• Industry-certified professionals

Network Design and Implementation

• Provides assistance by assessing the current network infrastructure.
• Analyzes the current and future networking needs to bridge the gap.
• Designs a new solution and obtains approval from you.
• Implements the approved solution and handle project management, installation, and configuration tasks.

Network Management Services

• Provides end-to-end support by monitoring, managing, and administering your network Data and VoIP 24/7, in a year.
• Generates Capacity analysis and forecasting reports.
• Trouble-shoot problems and perform Root Cause Analysis.
• Update and upgrade IOS.
• Remotely monitors your network 24/7, in a year.

Telecom Asset Management

Telecom Asset Management is aimed at enhancing your control and reducing the cost of telecommunications. Symphony telecom expense management provides an intuitive and unified way to gain visibility into and control over nearly all aspects of telecom expense management—Voice, Data, and Wireless. This service includes:

• Evaluation of appropriate telecom plan
• Review of local and long-distance services.
• Telecom billing analysis and optimization.
• VoIP consulting, planning, and implementation.

Server Management Services

Symphony server maintenance and support services are designed to address client’s entire server platform needs from design, deployment and migration to optimization. Symphony will ensure better server utilization, better performance and availability. Symphony team will work as part of client team to help regain and retain control over server infrastructure and reduce over all cost. Server management includes:

• 24x7 monitoring
• Administration of multiple flavors of operating system (Windows, Unix and Linux)
• Performance monitoring and fine-tuning of servers (CPU, Disk space, Memory utilization)
• Backup management and restoration drill exercises
• Configuration management, Capacity analysis and Forecasting
• Patch management, Trouble shooting and Root cause analysis
• Problem management and vendor co-ordination
• Server virtualization

Datacenter Management Services

Symphony Data Center Consulting/Management Services helps customer’s in various aspect to adapt the changing business environment. Symphony’ holistic approach to data center services considers not just the technology, environmental conditions and optimization, but also business objectives. DMS services include:

• Network Device Management
• Server Management and Consolidation
• Security Device Management
• Application Performance Management

Storage Management Services

Symphony provides comprehensive storage and backup management services to your existing backup infrastructure, ensuring that your business runs efficiently. SMS also enable you to get the best out of your existing data storage infrastructure by aligning capacities and performance demands with important business continuity parameters like availability and compliance in a cost-effective manner. Symphony will also recommend data storage and backup solutions to addresses your current challenges and optimize the existing infrastructure. We are established in providing SAN/NAS solutions and execute the critical services-inline, near line and offline backups.

Database Management

Symphony’s Database Management services achieve the highest possible level of database maintenance and protection. Provides proactive, remote database support and maintenance, enabling you to focus your resources and improve productivity. The services spans across different database technologies such as Oracle, Progress, IBM DB2, and Microsoft SQL server.

Symphony’s continuous database monitoring results, any performance degradation issue is promptly identified and an effort is made to get to the root cause and recommend feasible solutions to ensure optimal performance and availability.

Symphony provides expert remote DBA support 24/7, by proactively monitoring and managing mission critical DB sizing to very large setup. Service involve, creating & maintaining database, performing pro-active Capacity Planning and Performance Tuning of the database instances. Symphony can also create and implement Backup/Recovery strategies, adhering to predefined Database security.

Middleware Application Management

Symphony’s Middleware Application Management services ensures high availability and improved performance of your high scale web servers—Apache, IIS, Tomcat, iPlanet, Application servers—WebSphere, WebLogic, JBoss Portal Servers—WebLogic Portal Server, WebSphere Portal Server, Messaging  services—JMS, Sonic MQ, Tuxedo Secure Servers—Tivoli Identity Manager, Tivoli Access Manager, Tivoli Federated Identity Manager which in turn enables the scalability of the enterprise critical applications built on Sun Microsystems Enterprise J2EEand Microsoft Technologies.  Symphony engineers use ITIL process for application installation and fixes, security patches, server upgrades, and server installation.

Details about the performance of your servers can be viewed at any time, from anywhere, by authorized personnel.  Parameters reported include JVM Memory, JDBC, JMS, JTA, Server threads, Application Threads, Application EJB’s, and server uptime. 

IT Infrastructure Capacity Optimization

Proper capacity management ensures a healthy IT infrastructure that is ready to meet your existing and future needs with optimized investment. Symphony Capacity management service monitors and ensures that your IT infrastructure is utilized to its best with quality performance. It also provides various reports like utilization and trend analysis.  Based on this you can justify your ROI and take decisions to continue, upgrade, or discontinue a service or device. 

ITIL (ISO 20000) ITSM Certification Readiness

Symphony’s ITSM service is aimed at standardizing IT operational processes and aligning them with the best practices in the areas of people, processes, and technology. Symphony’s ITSM readiness service will prepare you for ITSM/ISO 20000 certification. Symphony emphasizes on areas like Service Catalog development, Change Management governance and control, Configuration and Release Management Control and CMDB development, Asset Management, and Problem management.